Job Title: City Operations Manager

Location: Jacmel, Haiti
Employment Type: Full-time
Salary: Between $115 – $130/month
Reports To: Head of Operations

About Plop Plop

Plop Plop is Haiti’s first integrated ride-hailing and delivery platform, revolutionizing mobility for drivers, riders, and diaspora families.

We’re looking for a dynamic City Operations Manager to lead local teams and ensure seamless service delivery.

Role Overview

As City Operations Manager, you’ll oversee all on-the-ground operations, managing a team of Driver Trainers (“Captains”), Marketing Associates, and HR staff. You’ll drive growth, efficiency, and driver/rider satisfaction in your city.

Key Responsibilities

1. Team Leadership

• Manage and mentor:

  • Driver Trainers (“Captains”): Ensure high-quality driver onboarding and training

  • Marketing Associates: Execute hyperlocal campaigns to attract riders and drivers

  • HR Staff: Handle driver recruitment, retention, and conflict resolution

• Conduct weekly team meetings and performance reviews

2. Driver & Fleet Operations

• Optimize driver supply to meet rider demand

• Monitor driver performance (acceptance rates, ratings, earnings)

• Resolve escalated driver/rider issues (safety, payments, complaints)

3. Marketing & Growth

• Collaborate with marketing teams to:

  • Launch city-specific promotions (e.g., “Free First Ride” for new users)

  • Partner with local businesses (restaurants, churches, schools)

• Track KPIs: driver sign-ups, ride volume, customer acquisition cost

4. HR & Compliance

• Ensure all drivers complete legal/background checks

• Implement Plop Plop’s code of conduct and safety policies

• Organize driver appreciation events (e.g., “Top Driver of the Month”)

5. Data & Reporting

• Analyze city-specific data (ride patterns, peak hours, cancellations)

• Report weekly to HQ with actionable insights

Qualifications

• 5+ years in operations, logistics, or team management (ride-hailing or delivery platforms preferred)

• Leadership: Proven ability to manage 10+ staff across functions

• Data-driven: Proficient in Excel/Google Sheets (SQL a plus)

• Local expertise: Deep knowledge of city transport and demographics

• Languages: Fluent in Haitian Creole & French (English a plus)

• Problem-solver: Thrives in fast-paced, unstructured environments

Performance Metrics

• Driver Retention Rate: Target 80% month-over-month

• Ride Growth: Target 20% monthly increase

• Average Driver Rating: Target 4.7/5

Perks & Benefits

• Competitive salary + performance bonuses

• Phone and data allowance

• Fuel reimbursement for field work

• Leadership training and career growth opportunities